Each return label is assigned to a specific return. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Amazon. For Prime Video, please see the Prime Video Terms of Use page. Amazon will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. Go to. In many cases, we’ll provide you with a pre-paid returns label. Select the department you want to search in. Exchange or return items, Manage Prime You can use this page to learn about our return policies. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. There's a problem loading this menu at the moment. we'll use this information to improve our online Help. At Amazon.co.uk we want you to have a positive experience every time you shop with us. There's a problem loading this menu right now. Refund of costs of sending the item back to us if. You’ll be refunded your return costs on items sold or fulfilled by Amazon up to the standard delivery cost if the item is incorrect, damaged, defective or if you’re returning shoes, clothing, jewellery or watches. Return Shipping Costs. It could prevent your refund from being processed correctly. Prime members enjoy fast & free shipping, unlimited streaming of movies and TV shows with Prime Video and many more exclusive benefits. You can find your most convenient UPS location using the following link: UPS Dropoff Locations. Your Orders Digital Services & Content Digital Services & Content. For most Amazon Global Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. You can return items in the following ways: To see which options are available for your return, go to Your Orders. Refund of costs of sending the item back to us if cancellation? Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. Free returns. Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above. Return or exchange items, Carrier Info In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're returning. You can find out more in the Conditions of Use & Sale. For Kindle, please see the Kindle Returns Policies page, the Kindle Terms of Use page and the Amazon Kindle Store Terms of Use page. Shipping carrier information, Account Settings Prime members enjoy fast & free shipping, unlimited streaming of movies and TV shows with Prime Video and many more exclusive benefits. When you finally see the option for UPS Pickup, it should also show the cost as $0.00 (unless you're returning for one of the few reasons Amazon charges for, in … Please note that certain types of items aren't eligible for cancellation or return under the Amazon returns policy. You can return items from different orders in the same package through Your Orders. © 1996-2020, Amazon.com, Inc. or its affiliates.   If you need to contact us by post, please write to: This isn't our returns address and returns won't be processed at the above address. We offer various returns methods which will differ depending on the item(s) you’re returning. For instructions on how to return certain specific items, please see the following links: If your order was sold and dispatched by a Seller on Amazon Marketplace, you can learn more about Arranging Marketplace Returns and Refunds. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed. Add or edit payment methods, Account Settings or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear. Your return shipment is free of charge in some cases. Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. For returns from within the UK, costs start at £3.99. I ONLY buy items that are typically sold by Amazon and state free prime shipping & returns, and I return quite a bit. we'll use this information to improve our online Help. You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). International return costs start at £8.09. You must notify the third-party Seller within 14 days of receipt. Our returns policy will revert to the standard 30-day period for items delivered after 31 December, 2020. Track Your Return ; Return Costs › More about Returns; Refunds and Exchanges. Cancel or view benefits, Payment Settings You will be fully responsible for any data breach that may occur if you fail to do so. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality. If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund. Prime Video; Amazon Music; Amazon Photos & Amazon Drive; Using & Managing Apps; About Amazon Coins If a product becomes defective after 30 days you won't be able to create a returns label using our Returns Support Centre - you'll need to Contact Us. The following products thus cannot be returned under the Returns Guarantee (unless defective): The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another: Amazon will refund the cost of sending an item back to us if it’s defective, damaged or incorrect or, if you're returning shoes, clothing, jewellery or watches that were sold or dispatched by Amazon (made-on-demand Collection items from The Drop, that are not defective, damaged or incorrect, are not eligible for free returns. Track or cancel orders, Returns & Refunds We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund. After completing the steps in the returns process, you'll receive a QR code. Find Product Support; Was this information helpful? See more information here). We won't accept the return of any software returned to us if it's been opened. Select the department you want to search in, Contact our customer service via phone or chat, Type something like, "question about a charge", © 1996-2020, Amazon.com, Inc. or its affiliates, Managing Your Fire & Kindle Content and Account, How Amazon Collects Your Personal Information, How Amazon Uses Your Personal Information, How Amazon Protects Your Personal Information, Amazon digital and device privacy settings, About Identifying Whether an E-mail, Phone Call, or SMS is from Amazon, Recycling (including disposal of electrical and electronic equipment). Amazon will automatically refund up to £20 for return postage costs. Refund of costs of sending the item back to us if defective, damaged or incorrect item? In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. If your return shipping costs more than £20, please keep a copy of your return postage receipt. Amazon does not accept a return after 30 days for consumable products (e.g. Used items must not have any additional signs of use or damage. For Shoes, Clothing, Jewellery & Watches, including Collection and Staples by the Drop items purchased from The Drop, see About Free Returns On Fashion Items. Your Orders Newspapers, journals or magazines with the exception of subscription contracts; Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control. This isn't the information I was looking for, Manufacturer Contact Details and After Sales Service, About Spilled or Damaged Amazon Fresh Items, Arranging Marketplace Returns and Refunds, Returning Items That Contain Hazardous Materials, Return an Item at a Hermes Drop Off Location. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. $50. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

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